We want to ensure that your shopping experience is as enjoyable and straightforward as possible. Please take a moment to review our shipping policy.
1. Shipping Methods:
We offer the following shipping methods for our customers in the UK:
Standard Shipping (EVRI) :
- Estimated delivery time: 2-3 business days
- Cost: £2.95
2. International Shipping:
We use DHL International for all international shipments. Prices dependent on territory.
INTERNATIONAL SHIPPING / CUSTOMS
You are responsible for all duties and taxes on your order. If you refuse a shipment from Hollywood Babylon Ltd. C/O 'Kerrang Store', you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Hollywood Babylon Ltd. This amount will be deducted from your merchandise store credit. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be issued a credit.
3. Order Processing Time:
Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Confirmation and Tracking:
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number on our website or the carrier's online tracking system.
5. Shipping Partners:
We work with trusted shipping partners to ensure the safe and timely delivery of your orders. Our primary carriers include [Carrier Name] and [Carrier Name].
6. Shipping Costs:
Shipping costs are calculated based on the selected shipping method and will be displayed during the checkout process. Orders over £50 qualify for free standard shipping within the UK.
7. Public Holidays and Peak Seasons:
During public holidays and peak seasons, there may be slight delays in order processing and delivery. We appreciate your understanding during these busy times.
8. Contact Us:
If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at email@example.com
9. Returns and Exchanges:
For information on returns and exchanges, please refer to our returns page