We want you to be completely satisfied with your purchase. If for any reason you are not, we've got you covered with our returns policy. [Please note any pre-order items are non-refundable due to the nature of the purchase].
1. Returns Period:
- You may return stock items within 14 days of the purchase date.
- To be eligible for a return, stock items must be unused, in their original condition, and with all tags attached.
3. Return Process:
- Please contact our customer service team at email@example.com to initiate the return process.
- Clearly state your order number, the item(s) you wish to return, and the reason for the return.
4. Return Shipping:
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
5. Refund or Exchange:
- Upon receiving and inspecting the returned items, we will process a refund to the original payment method or offer an exchange based on your preference.
6. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and provide you with a replacement or refund.
7. Gift Returns:
- If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- Certain items, such as intimate or sanitary goods, hazardous materials, or sale items, may not be eligible for return. Please check the product description for any specific return exceptions.
9. Refund Processing Time:
- Please allow 5-7 business days for the processing of your refund once we receive your returned items.
10. Contact Information:
- Hollywood Babylon Ltd.
- 2 Mill Bay, Folkestone, CT201JG
- Email: firstname.lastname@example.org
We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer service team.
INTERNATIONAL SHIPPING / CUSTOMS
You are responsible for all duties and taxes on your order. If you refuse a shipment from Hollywood Babylon Ltd. C/O 'Kerrang Store', you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Hollywood Babylon Ltd. This amount will be deducted from your merchandise store credit. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be issued a credit.
INVALID OR INSUFFICIENT ADDRESS
If your items are returned because of an invalid or insufficient address we will have to charge you to reship your package. If you do not want your package to be reshipped, you will be issued a store credit for the order total, and the shipping amount will be deducted from your store credit amount.